Posts Tagged ‘WoodPellets.com’

Monday, March 24th: Manchester, NH Pellet Pickup Update

Wood Pellet Pickup

UPDATE: Woodpellets.com is opening phone lines for pellet pickup orders at Demer’s Garden Center in Manchester, NH on MONDAY, March 24th at 8:30am. Prepayment is required, and customers must be able to pick up the order on TUESDAY the 25th between 8:30am and 9:30am.

Quantities are limited, and orders will be allocated to the first phone orders. There is a 10 bag per customer maximum at this time for pickups.

How to Order Pellets for Pickup on Tuesday March 25th:

1. Call 1-800-PELLETS (800-735-5387) NOTE: all pickup orders must be placed via telephone, not online or in person

2. Reserve your Cleanfire Hardwood Wood Pellets through credit card pre-payment

3. Confirm with your woodpellets.com Customer Service Rep that you can pickup between 8:30am – 9:30am on Tuesday March 25th.

4. Head to Demer’s Garden Center at 656 South Mammoth Road in Manchester, NH and show them your woodpellets.com pickup receipt.

5. Back your car or truck up and be loaded up with your pellet fuel!

Please note that all orders must be reserved and paid for by phone.  Only customers who have reserved their pellets by phone will have pellets available for them.

Please check back for more updates on all pellet delivery, including the next pickup order opportunity. Thank you for your patience during this time!

Wood Pellet Pickup Update: Manchester, NH

wood pellets, Manchester, NH, pellet pickup, woodpellets.com

UPDATE: We are sold out for Monday 3/17 pickups. Please check back on Tuesday 3/18 for Wednesday 3/19 pickup availability!

Woodpellets.com is opening phone lines for pellet pickup orders at Demer’s Garden Center in Manchester, NH  today (Thursday, March 13th) at 9am. Prepayment is required, and customers must be able to pick up the order on Monday, March 17th.

Quantities are limited, and orders will be allocated to the first phone orders. There is a 10 bag per customer maximum.

How to Order Pellets for Pickup on Monday March 17th:

1. Call 1-800-PELLETS (800-735-5387) NOTE: all pickup orders must be placed via telephone, not online or in person

2. Reserve your Cleanfire Hardwood Wood Pellets through credit card pre-payment

3. Indicate your preferred pickup time on Monday March 17th: 9:00am-11:00am OR 3:00pm-5:00pm NOTE: you must be able to pick up your fuel in one of these time frames

4. At your designated pickup time, head to Demer’s Garden Center at 656 South Mammoth Road in Manchester, NH and show them your woodpellets.com pickup receipt.

5. Back your car or truck up (see above picture) and be loaded up with your pellet fuel!

Please note that all orders must be reserved and paid for by phone.  Only customers who have reserved their pellets by phone will have pellets available for them.

Please check back for more updates on all pellet delivery, including the next pickup order time. Thank you for your patience during this time!

We have a winner!! Thank you to all participants in the Festive Hearth Contest

Congratulations to Renee from Massachusetts (entry #9)!

(9) Renee from MA

(9) Renee from MA

Her beautiful hearth received the most votes, and Renee will receive free delivery on her next order.

Thank you to all our participants of the Festive Hearth Contest for sharing your lovely entries, and thank you to our enthusiastic voters!

Dear Darlene – advice for a customer with a single-car garage

Darlene is the Customer Service & Sales Manager at WoodPellets.com.  She’s also an experienced pellet stove owner, and she and her team of Pellet Experts answer all sorts of questions from customers on all things pellet.

Got a burning question for Darlene?  Leave it here, and she’ll get you an answer in no time!

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This is my first year with the pellet stove, and my first order from WoodPellets.com.  I just got my delivery last week (it was great, by the way – your driver was so nice).  Can I keep my pellets outside for now?  I don’t have room in my garage to store all three pallets.

-Single-Car Garage, Monson, MA

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Dear Single-Car,

Ah yes, we get this question a lot… Rest assured that it is safe to store your pellet fuel outside!  As a matter of fact, the fuel you are now looking at in your yard was once stored outside at the pellet mill where it was created.  The packaging you see on your fuel is weather resistant, but to be prudent, here is some advice to help keep your pellet fuel in ‘heat ready’ condition year round:

  • For those who can: Place skids in a high and dry area, away from irrigation
  • Check shroud for possible tears, cover with tarp regardless
  • Shovel around entire skid in winter
  • Check for tenants – you know, the cute furry kind like Alvin, Simon & Theodore!

But, there’s more – read on:

Summer

During the summer months make sure your fuel is delivered to an area in your yard or driveway that is free from any water pooling or flooding.  Direct water contact from below may cause water damage and render the pellets to its original form: sawdust (which is not pellet stove friendly). Also, be mindful of any irrigation heads or water spray paths as well – common sense right there.  In addition, should there be any trees overhead or nearby, we suggest placing a tarp over the skids.  This not only protects the packaging from constant exposure to the elements, but also keeps the leaves, dirt, and bird blessings from littering the shroud that protects your bags of fuel.  Check on your fuel once in a while, just to make sure the chipmunks haven’t developed a condo association !

Fall

Now your fuel has been outside for a couple of months and you are ready to fire up your stove! Carefully remove the protective wrap and slice the shroud on the top edge of the skid in order to slip the top bags out.  Leave the shroud on as long as you can.  Use the shroud to protect the bags and cover with the tarp.  Place a weighted object on top of the skid to keep the tarp in place.

Winter

Shovel a path to your fuel and shovel around the entire skid.  This effort will keep the snow off your fuel and help prevent any water and/or ice damage.  Continue to use the shroud and tarp to protect your fuel from snow and ice.

Spring

You’ve been warm and toasty all winter, and now it’s time for spring cleaning!  If you have loose bags left, find a spot in the garage or keep them outside, just protect them from the elements – as described in the seasons above.  Empty your stove’s hopper and keep an eye out for Spring Buy Pellet Fuel Specials!

Happy Heating!!!

Darlene

What the heck’s a skid? Curious pellet terms defined.

We know there are lots of terms and phrases in the pellet world that you don’t hear anywhere else. Here’s a basic glossary of some of the terms we’re most commonly asked to explain:

Ash content – the waste product left from burning wood pellets. One of the major indicators of wood pellet quality, ash is measured as a percentage of weight. The lower the ash content, the less cleaning and maintenance you’ll likely have to perform on your stove. Premium hardwood pellets have less than 1.0% ash, and premium softwood pellets typically have less than 0.5% ash.

Biomass – organic matter that can be converted to fuel. Wood pellets are a biomass heat source.

BTU – British Thermal Unit. BTU is the measure of heat output for a fuel, and one of the key indicators of wood pellet quality. The higher the BTU rating, the more heat you will feel. You should expect to find a BTU rating of 7900-8200 in premium wood pellets.

Pallet jack (A.K.A. Hand truck) – a hand-operated machine that lifts heavy pallets, allowing our delivery drivers to pull skids of fuel over flat, hard surfaces (such as a garage floor). Because of their maneuverability and small size, pallet jacks give you greater flexibility than forklifts to place pallets exactly where you need them.

Skid (A.K.A. Pallet) – a wooden platform upon which wood pellet bags are stacked and wrapped. Wood pellets skids are packaged in different weights, and can have anywhere from 50 bags (1.0 ton) to 75 bags (1.5 tons) per skid.

Wood bricks (A.K.A. Biomass bricks) –dried and condensed sawdust and wood chips, formed into a block shape that burns as a highly efficient cordwood alternative. (We like to explain wood bricks as big pellets that can be burned in a wood stove or fireplace.)

Wood pellet – highly efficient heating fuel composed of dried and compressed sawdust. Wood pellets are burned in a wood pellet stove, fireplace insert, boiler, or furnace.

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We probably forgot something… Let us know below if there’s a term you have a question about, and we’ll do our best to answer you. 

Questions about our delivery service? Get ’em answered here!

Lead Delivery Coordinator Rick Caines works with our customers and our team of drivers to arrange prompt, convenient, and safe delivery.

Al Valley is one of our most popular drivers! He works primarily in southern New Hampshire, and is known for his efficient service and expert touch with the pallet jack.

RC: What I do is coordinate all the deliveries here at WoodPellets.com.  Once you place your order, the orders come to me, and I set them up on runs for delivery.  Typically, I prefer email…so I’ll send you an email about 48 hours ahead of time to let you know what day we’re going to come deliver.  If I don’t get a response, I’ll follow that up with a phone call.

Once I get confirmation, I set the runs up and forward everything to Al, and he goes out to make the delivery.

I: About how long does it take, from the time I place my order to the time I hear from you?

RC: It depends on the season. It could be anywhere from 3-7 days, or it could be a couple of weeks, just depending on what time of year it is when you place your order.

I: So Al, once you have the delivery, what happens?

AV: I have to go to the warehouse and pick up, get pellets for your pellet stove from the warehouse, make sure I got the right paperwork.  Look at the delivery and make sure I ain’t gotta make any phone calls, to make sure when I deliver to your house that you’re leaving the instructions.  Or if I have to call you in advance, to make sure that somebody’s gonna be there or not gonna be there.

I: So I don’t have to be home when you deliver?

AV: No, you do not.

I: Ok, if I’m not home, what should I do?

AV: We would like to have good instructions for where to put the pallets.

I: Where do most people put their pallets?

AV: In the driveway.  Or in the garage.

I: So you could put them in the back of my garage, for example?

AV: Yes, we could.  We have a pallet jack service that we do, that we can put the pallets in the back of the garage, or the side of the garage.  And some people put them in the middle, ‘cause they usually have two car garages.

I: Now what if I had a shed out back, or something like that.  Could you do that?

AV: We cannot with a pallet jack.  It will not work on a wooden floor.  It’s gotta be a cement floor.  We could put the pallets maybe out by there with the Moffet, if it’s wide enough.  A Moffett is approximately 9 feet wide, so we’ve gotta have clear room to maneuver it.

I: Got it.  So what happens if you go out for a delivery, do you ever have to reschedule?  What happens if you have to reschedule?

AV: Sometimes we have to reschedule because of weather, we could have mechanical errors on the truck or the machine.  Most times, if we reschedule we can get it done in a short period of time.  [to Rick] Right?  I don’t know, you do it!

RC: That was my question – you took my question!

AV: Well you should’ve… you were supposed to jump in!

I: Rick, do you have anything to add there?

RC: Typically if we have to reschedule, we try to do so as quickly as possible.  The following day, depending on what it is.  If it’s weather related, we try to do it as quick as possible.  But based on everybody’s needs and wants.

I: So that’s the basic process.  Do you guys have any advice or anything you recommend to customers to make sure everything goes really smoothly?

AV: Good instructions.

RC: Good instructions are really important.  Give us a good set of instructions or mark us out an easily accessible area.  And give us a phone number that, if need be, we can call and someone will answer if there is an issue.  So we don’t have to leave and not necessarily have the pellets where you want them and make you unhappy, I guess.

AV: So we don’t have to reschedule you again.

RC: Obviously It has happened, and yeah, we will come back if we don’t get it right the first time and we’ll move them for you.  But we prefer not to have to do that.

I: So the ultimate goal is to make sure the customer is…

AV: the customer is very happy.

I: Alright, thank you guys very much!

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I: Rick, we have a question from a customer.  What happens if someone finds a broken bag in their delivery?

RC: Well unfortunately, occasionally it does happen.  If it happens and we know about it before we leave, the driver will call me, and we’ll issue you a credit instantly.  If it happens, if the customer notices it, all they have to do is call myself or Joy, and Joy will give them a credit for any damaged bags.

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I: So, another question from a customer: can a customer leave their pellets outside?  Is it ok to leave their pellets out in the rain?

RC: It is.  They come with a protective shroud over them, and as long as the shroud is intact and in place, it’s ok to leave them outside for several weeks.

AV: And?

RC: Did you have anything to add, Al?

AV: Well, what do you mean?  What about putting the wrap around it?

RC: And we recommend if you’re going to leave them outside for an extended period of time that you put a tarp over them, just to protect them.

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Do you have a delivery question for Al or Rick that they didn’t answer here? Post it below to continue the conversation!

Why wood pellets?

Whether you’re thinking of switching to wood pellets to save money on your heating bill, to reduce your carbon footprint, or to support our domestic economy, you’re doing your part to invest in a better, greener future!

See what our customers have to say about making the switch to wood pellets:

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Tell us why you switched to wood pellets below!