Posts Tagged ‘alternative energy’

We have a winner!! Thank you to all participants in the Festive Hearth Contest

Congratulations to Renee from Massachusetts (entry #9)!

(9) Renee from MA

(9) Renee from MA

Her beautiful hearth received the most votes, and Renee will receive free delivery on her next order.

Thank you to all our participants of the Festive Hearth Contest for sharing your lovely entries, and thank you to our enthusiastic voters!

Meet Corey Young, Pellet Expert

Hi everyone! Today, I sat down with Corey Young, one of the Pellet Experts here at WoodPellets.com. I got to ask Corey all about his experience working here and bonding with customers. Click on the video to hear what Corey has to say about our fabulous customers, or read the transcript below. And if you’ve had an experience with Corey, share it here!

AB:         Can you tell us how long you’ve been with WoodPellets.com?

CY:          I’ve been with WoodPellets.com just shy of three years now.

AB:         And what do you do here?

CY:          I’m a customer service agent, and I assist customers with my Pellet Expertise *winning smile*.

AB:         What’s your favorite thing about working here?

CY:          I’d say my favorite thing about working here is that not only are we trying to grow ourselves as a company, but we’re also trying to grow the industry as a whole for biomass fuels.

AB:         Great. And what do you like about working with WoodPellets.com customers in particular?

CY:          Working with WoodPellets.com customers, I really like building relationships with them and helping them make the best choices for their fuel. Since they made the investment in their stove, I want to make sure they’re using the proper fuel as well.

AB:         Now have you ever had an experience with your customers, anything different or interesting or kind of crazy?

CY:          Actually, yes. About a year or so ago, we gave away free Fisher Cats tickets for customer appreciation day. And it just so happened to be my birthday, so they let me throw out the first pitch. And lucky to say it went all the way to the plate, even though I’m not that good at sports at all. But they cheered me on!

AB:         And do you have a customer that sticks out in your mind, either a favorite customer or someone that you’ve kind of shared a bond with?

CY:          Yeah, actually, when I first started here about three years ago, a woman came in, and she was very nice and we got to talking. Since then, she’s come back for bags, but back then, after I first met her, I ended up going into a store later that week. And it just so happened that she was working behind the counter. I didn’t see her when I walked in, until she screamed my name: “Corey! I love pellets!” and threw her arms up in the air. It was a good time, it was fun.

AB:         So, if someone wanted to become one of your customers – or, I guess, one of your fans – what’s the best way for them to get in touch with you?

CY:          They can reach me here directly at 1-800-PELLETS, or they are more than welcome to email us through the Website, and I’d be more than happy to assist them.

Model Neighborhood Project helps NH residents cut heating costs by up to 50%!

The Northern Forest Center in Berlin, New Hampshire is launching a new program to support the local economy, reduce residents’ heating costs by up to 50%, and reduce environmental impacts associated with home heating.  The Model Neighborhood Project is sponsored by Berlin BetterBuildings, the City of Berlin, and Maine Energy Systems and funded by corporate and individual donors to cover up to 75% of the cost and installation of a wood pellet boiler system for local homeowners.

According to the Concord Monitor, the Model Neighborhood Project is hoping to help convert up to 40 homeowners in Berlin over the next two years. This means that 40 homes and/or municipal buildings are going to switch from fossil fuels to wood pellet heat… and we think that’s fabulous!

Think about it: for every home that switches from imported oil, that’s money saved each year (probably 40-50% of heating costs – our average customer saves nearly $700 a year by heating with wood pellets instead of oil)!; and 100% of the money each homeowner does spend on heat will stay in the local economy. And on top of the financial savings, that’s somewhere in the neighborhood of 7 tons of greenhouse gases saved per household, per year!

If you’re lucky enough to live in Berlin, NH, contact Mike Wilson at mwilson@northernforest.org for participation details. And if you don’t happen to live in Berlin, check out some of the great state & local programs sponsored in your area.

Dear Darlene – Advice to keep your stove happy!

Darlene is the Customer Service & Sales Manager at WoodPellets.com.  She’s also an experienced pellet stove owner, and she and her team of Pellet Experts answer all sorts of questions from customers on all things pellet.

Got a burning question for Darlene?  Leave it here, and she’ll get you an answer in no time!

* * * * *

It’s definitely getting cold, and I’m ready to turn my stove back on. Is there anything I need to do to get my stove ready?

-Cold Feet, Hartford, CT

* * * * *

Dear Cold,

Sure, are you ready for some…..cleaning?

I know, I know, you were thinking FOOTBALL! But what’s not to love – football games and a roaring pellet stove! One thing to keep in mind is that a clean stove is a happy stove, and a happy stove means a happy stove owner.

To answer your question: Yes, there is a short checklist of maintenance & cleaning tips you should go through before you start heating. If you have not already had your stove serviced – and I mean professionally cleaned – since last heating season, I would recommend that you do. Contact a local stove shop first to see if they can provide Annual Stove Service, and if they don’t, then contact a local Pellet Stove Service Technician.

What most people don’t realize is that they should have their stove professionally cleaned after 1-2 tons burned. The reality is most people have their stove serviced annually, which works for the majority of folks. However, pellet stove owners who burn 5-8 tons (or more!) a year should seriously consider having their stove serviced mid-season. This practice will keep your stove running efficiently, and it’ll keep you in better tune with your stove!

Just to give you an idea of what a Professional Cleaning involves, here’s a checklist from a Scott of Pellet Stove Cleaning.  This is a rather comprehensive list, as you can see (and of course, each checklist will vary by stove make and model):

  • Remove pellets; vacuum debris; inspect hopper, auger plate, pressure and/or latch switches; perform minor repairs as needed and refill pellets
  • Inspect auger and auger assembly; test for unobstructed rotation within the auger tube; clean & lubricate auger motor as needed
  • Combustion and Convection Blowers: access, clean, lubricate as needed
  • Visually inspect all wiring and terminals
  • Clean the entire fire chamber including: burn pot, ignition assembly, fire walls, draft chambers, exhaust ports and heat exchangers, etc…
  • Inspect all seals, heat switches, and vacuum sensors
  • Clean out exhaust pipes to the outside air
  • Complete cleaning of electronics from the rear panel of the appliance, and test electrical sensors and igniter for continuity and working order
  • Complete cleaning of the adjacent floor area and stove hearth, and glass on stove
  • Start up the stove to make sure all is working correctly

So, I hope I’ve answered your question and should you need help locating a Pellet Stove Technician in your area, we can help!  Just call 1-800-PELLETS or email us here at info@woodPellets.com.

Happy Heating!!!

Darlene

The Taylor Family gives WoodPellets.com a perfect score on delivery!

“Perfect! Delivery, no damaged bags, ready for winter 2012!”

-The Taylors, customers since ’09

 

Read more from our customers… and, make sure to let us know how we did for YOU!

NH Senator Jeanne Shaheen visits WoodPellets.com!

New Hampshire Senator Jeanne Shaheen visited WoodPellets.com on Monday, and we couldn’t have been happier to host the Senator here at our Goffstown office! Sen. Shaheen met with leaders of the renewable energy industry, including our own president Jon Strimling, to discuss the future of wood pellet heating in America. Wood and wood pellet heating is growing quickly in this country, and here in the Northeast in particular. We’re proud to work with our government representatives to make sure wood pellets are affordable and sustainable, even as more and more people choose to heat with this green resource.

Why did you switch to wood pellet heat? Was it to support a local industry, or to save money on your heating bills? Or maybe to reduce your carbon footprint? Whatever the reason, sound off here!

From left to right, Jon Strimling (President, WoodPellets.com), Lou D'Allesandro (NH State Senator), Senator Jeanne Shaheen, Mary Collins (Small Business Development Center State Director), and Hollis McGuire (Small Business Development Center Regional Manager). Photo credit: Melissa Paly, Cross Current Communications.

How I Saved $1390 with Wood Pellets

Just thought I would share my most recent pre-buy from Irving on propane.

This year they are quoting $2.89 vs $2.29 from last year.

Just to put this into perspective, if I had to pre-buy a full 1,500 gallons (as we did last year) – that would have cost me $4,335.00 (cash up front) to heat my home.

I have all but replaced 500 gallons (used to heat my hot water) with my pellet stove.

So at $289 x 1,000 gallons = $2,890 is my savings from Irving.

Minus the cost of 6 tons (say $250 per ton) to heat this year =  $1,500

Gives me a net savings of $2,890 – $1,500 = $1,390

Gotta love pellets!

-Paul, new stove owner in 2011