Archive for the ‘Customer Feedback’ Category

We have a winner!! Thank you to all participants in the Festive Hearth Contest

Congratulations to Renee from Massachusetts (entry #9)!

(9) Renee from MA

(9) Renee from MA

Her beautiful hearth received the most votes, and Renee will receive free delivery on her next order.

Thank you to all our participants of the Festive Hearth Contest for sharing your lovely entries, and thank you to our enthusiastic voters!

The Taylor Family gives a perfect score on delivery!

“Perfect! Delivery, no damaged bags, ready for winter 2012!”

-The Taylors, customers since ’09


Read more from our customers… and, make sure to let us know how we did for YOU!

How I Saved $1390 with Wood Pellets

Just thought I would share my most recent pre-buy from Irving on propane.

This year they are quoting $2.89 vs $2.29 from last year.

Just to put this into perspective, if I had to pre-buy a full 1,500 gallons (as we did last year) – that would have cost me $4,335.00 (cash up front) to heat my home.

I have all but replaced 500 gallons (used to heat my hot water) with my pellet stove.

So at $289 x 1,000 gallons = $2,890 is my savings from Irving.

Minus the cost of 6 tons (say $250 per ton) to heat this year =  $1,500

Gives me a net savings of $2,890 – $1,500 = $1,390

Gotta love pellets!

-Paul, new stove owner in 2011

Leah won’t buy pellets anywhere else!

“My experience could not have been better. From start to finish A+++. Couldn’t imagine getting my pellets anywhere else! :-)”

-Leah, customer since 2009


NECN highlights savings with wood pellet heat!

NECN covers the benefits of heating with wood pellets.Check out this great spot on the benefits of wood pellet heat from NECN last night!

NECN reporter Lauren Collins interviews folks who’ve been heating with wood pellets and learns about the cost savings they’re enjoying over heating oil and other petroleum-based fuels. Also interviewed are Barbarba Bernstein of the NH Public Utilities Commission, who reminds NH homeowners that they can take advantage of a 30% rebate (up to $6,000) on the installation of an approved, high efficiency, bulk-fed pellet boiler or furnace, AND our very own Jon Strimling, CEO here at, who highlights some of the many other benefits of heating with wood pellets.

Of course, as a savvy wood pellet consumer, you already know that you’re helping to create jobs here at home, contribute to the most efficient use of wood resources, and reduce your carbon footprint – all while saving yourself a pretty penny on your heating bills.

So, this makes us want to hear your story – why did you make the switch to wood pellet heat? What did you used to heat with? And what are you saving by heating with wood pellets?

Independent Review – Homestead Wood Pellets

Well folks, it was definitely chilly this morning here in New Hampshire. No doubt about it, the heating season is almost upon us!

In honor of the 2011-2012 heating season (you can feel it right around the corner!), Rob over at has fired up his stove and burned his first bag of the season – Homestead premium wood pellets, a brand we’re carrying for the first time this year. See what Rob has to say here.

After putting Homestead through our rigorous quality testing, we can guarantee that they exceed the Pellet Fuel Institute’s standard for premium grade pellets, providing a high heat, low maintenance burn. We like to say they’re manufactured for the budget-minded customer who doesn’t want to sacrifice quality. In other words, they’re easy on your stove and your wallet!

As always, you can call us at 1-800-PELLETS or visit to see what brands are available in your area.

Got feedback on Homestead? Join the conversation here!

Arlene gives us 5 stars!

“5-star company! Excellent service from beginning to end! Good customer service, good choices, prices + great delivery service. Hopefully, I don’t ever need to complain about wet pellets as I did w/ other companies, but can be positive they would be replaced with you!”

-Arlene, new customer in 2011